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Helpdesk Working Hours, Time and Upcoming Holidays

Helpdesk Working Hours, Time and Upcoming Holidays

$ 56.00 $ 70.00

Required Apps
  • website_helpdesk_support_ticket
Technical Name
helpdesk_working_hours
Support
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This module enhances customer support experience by displaying helpdesk working hours and upcoming holidays directly on the website ticket submission form. It improves transparency, allowing customers to easily see when support is available and when holidays might affect response times. Ideal for boosting user trust, managing expectations, and streamlining helpdesk interaction with clear working hours and holiday visibility.

  • Display helpdesk team working hours prominently on website ticket form

  • Show upcoming holiday information to inform users before submitting tickets

  • Integrates smoothly with helpdesk, CRM, project, sales, invoicing, website, calendar, contacts, mail, and HR modules

  • Enhances customer support transparency and reduces confusion during holidays

  • Lightweight implementation without affecting core interface performance

  • Improves customer communication by clearly indicating when support is available

  • Manages customer expectations effectively during holiday periods

  • Reduces support inquiries related to availability or delayed response times

  • Promotes a polished, professional helpdesk interface on your website

  • Supports efficient support workflow planning and ticket handling

Helpdesk Ticket Working Hours and Upcoming Holidays

Working Hours Show on Helpdesk Ticket Form

Employee Working Hours on Support Ticket Form

This module sets a default working hours/time on Helpdesk Team & show support working hours & upcoming holidays on website helpdesks ticket form so your customer(s) can see support working hours & upcoming holidays during website support ticket submit form.


Main Features:

  • The Support Manager can set default working hours/time on the team under the configuration menu of the helpdesk support ticket app in the backend.
  • Customers can see support working hours on the Website Helpdesks Support Ticket submit form as shown below.
  • Customers can see support for upcoming holidays on Website Helpdesks Support Ticket submit form.
  • For more details please see below screenshots and watch the video.
  • ONLY COMPATIBLE FOR COMMUNITY EDITION.

Set Default Working Hours on Team in Backend

View Support Working Hours & Upcoming Holidays [Customers]