This module enables comprehensive daily time slot reporting for helpdesk operations, helping businesses analyze when support team members are most active and track time distribution throughout the day. It's perfect for administrators and managers seeking detailed insights into team performance, workload distribution, and support responsiveness. Enhance your helpdesk analytics with clear, daily breakdowns that inform staffing decisions and improve service efficiency.
Generate daily time slot reports to visualize helpdesk activity trends
Break down support performance by specific hourly intervals for accurate time tracking
Support deeper analysis of team workload and response distribution
Integrates with core modules to enhance organizational productivity
Simple, intuitive reporting interface optimized for helpdesk management
Enables data-driven staffing decisions by revealing peak support times
Enhances monitoring of team productivity and time allocation
Improves service delivery through better-informed resource planning
Reduces delay and response inconsistencies with clear time slot insights
Supports professional-level helpdesk reporting and performance analysis
Helpdesk Support Ticket Time Slot Report
This app allows your support team to have reports for time slots of helpdesk support tickets.
Main Features:
- Support Manager can create and manage time slots under the configuration menu of the helpdesk support ticket app.
- Support Manager can see reports under the time slot analysis menu of the Helpdesk app.
- System compute time slot on time log entry of helpdesk ticket automatically based on your setup of time slots.
- Pivot / Graph / Bar / Pie Chart for Time log entry available as shown.
- APP ONLY COMPATIBLE WITH COMMUNITY EDITION.
- For more details please see below screenshots and watch the video.
Configuration Menu for Time Slots
Time Slot Analysis Report View
Report View User Wise Group by
Report View Stages Wise Group by
Report View Project Wise Group by
Working Hours Start Slot Bar Chart View
Working Hours Start Slot Bar Chart View
Working Hours Start Slot Pie Chart View
Working Hours Start Slot Line Chart View
Estimated Hours Start Slot Bar Chart View
Graph View
