This module allows administrators to block specific email domains from submitting helpdesk tickets via the website form. By filtering out submissions from unwanted domains, it reduces spam, enhances support quality, and keeps ticket intake focused on legitimate customers. Ideal for refining support intake, improving operational clarity, and maintaining control over helpdesk communications.
Specify a list of blocked email domains that cannot submit tickets via the website
Automatically prevent submissions from restricted domains in helpdesk
Seamlessly integrates with CMS, CRM, sales, invoicing, calendar, contacts, website, HR, and mail modules
Lightweight domain filtering to ensure clean support intake through the website
Enhances control over support channel usage and submission quality
Reduces spam and irrelevant ticket submissions, improving support efficiency
Preserves resource quality by ensuring helpdesk attention is focused on valid inquiries
Strengthens control over your customer support process with domain-level filtering
Enhances overall support experience through cleaner and more relevant submissions
Delivers professional-level intake management without complexity
ONLY COMPATIBLE FOR COMMUNITY EDITION
This module will allow your helpdesk team to configure a list of domains which you want to block / restrict and listed domains will not be able to create support tickets from the website submit form.
Please see below screenshots and video for more details.
Main Features
- Support helpdesk managers can add the domain(s) to restrict under configuration.
- Customers can not create support requests if the domain is restricted.
- For more details please see below screenshots and watch the video.
Menus Available:
- Helpdesk
- Configuration
- Domains to Restrict
- Domain Restriction
Domains to Restrict
Domains to Restrict - List View Setup
Domains to Restrict Form View
Domain Restriction - List View
Domain Restriction - Form View
Create Support Ticket Customer with Restricted Email Domain
Generate Warning when Restricted Email Entered
