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Fleet Auto Vehicle Repair Service Scheduler, Online Request Management and Fleet Integration

Fleet Auto Vehicle Repair Service Scheduler, Online Request Management and Fleet Integration

$ 45.60 $ 57.00

Technical Name
fleet_repair_request_management
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The module brings a seamless end-to-end workflow for handling fleet repair needs directly from your website. Customers can submit online repair requests with attachments, and these requests automatically integrate into backend repair system empowering your fleet team to manage scheduling, job assignment, feedback, and closure with streamlined efficiency.

  • Allow customers to submit fleet repair requests through a website form, including attachments.

  • Automatically create unique repair request records in fleet repair workflow.

  • Enable customers to monitor their request status via their portal account.

  • Permit technicians to communicate via chatter and log time spent on requests.

  • Allow managers to assign repair teams, close requests, and request customer feedback.

  • Support customer feedback collection and ratings at the end of repair jobs.

  • Provide printable PDF reports of each repair request for documentation.

  • Automates customer repair intake and integrates seamlessly with backend operations.

  • Enhances transparency with portal-based request tracking for customers.

  • Boosts collaboration between technicians and managers through chatter and assignment.

  • Encourages continuous improvement via customer feedback and ratings.

  • Supports operational accountability with centralized documentation and reporting.

This app allows you to manage online requests from your customer for fleet/vehicle/service repairs and it also integrates standard fleet app.
This module is fully integrated with the fleet module and repair module.


Main Features:

  • Your customers can send Fleet/Auto/Vehicle repair requests from your website and also attach documents/images as attachments while submitting a form.
  • Generation of unique repair request on submission and record it as fleet repair request in the backend.
  • Customers can check the status of all their own fleet repair requests submitted by them on the account page of your portal.
  • Allow your user to print a PDF report of fleet repair requests.
  • Repair User / Technician can communicate with customers using chatter and fill timesheets on workings on their requests.
  • The repair Manager can close fleet repair requests and send repair requests for feedback to customers.
  • Customers can give feedback and rating of fleet repair requests done by the user.
  • Manage your fleet repair request using the assignment repair team.
  • For more details please watch the video and check the below screenshots.

General Workflow:

  • Customers come on websites and want to book fleet/auto/vehicle repair requests.
  • Customers go to the link to create a fleet/vehicle repair request.
  • Customers can see the form and fill in details. (view timeslots button allows him to see available time to meet advisor/representative).
  • Customer can choose multiple services - Pricing is shown if price is not available on the service form in the backend then it will show 'Ask Advisor for Pricing'
  • Customers can choose Year, Make, Model, and enter a number plate / License Plate. (System will search License Plate in list of fleets/vehicle and if found then it automatically link Vehicle in backend otherwise repair manager has to create a new vehicle.).
  • On submission of repair request system will create repair request in the backend as well as create an appointment/meeting with an advisor.
  • The repair manager can open a repair request in the backend, see details entered by the customer and also fill some details manually and assign that request to technical or repair use.
  • The repair manager will create the vehicle (if not available in the system), service logs, and repair order.
  • Repair users can work on repair requests and fill in timesheets.
  • Repair managers can close the request and will send an email to the customer to request feedback.
  • Customers can fill in online feedback after getting service.

Menus Available:

  • Fleet Repair
    • Analytic Account
      • Analytic Accounts
  • Configration
    • Appointment Slots
    • Fleet Teams
  • Fleet Repair
    • Fleet Repair Request
  • Reports
    • Repair Analysis

Repair users examples for screens below

  • Customer :- Edwin Hansen
  • Repair Manager:- Mitchell Admin Edward Foster
  • Repair User :- Marc Demo
    •

Role of customer

  • Customers can go to the link to create a fleet repair request from your website.
  • Customers can send Fleet/Auto/Vehicle repair requests from your website by filling out a form and also attach documents/images as attachments while submitting a form.
  • Customers can fill in online feedback using a link in the mail.
  • Customers can view submitted requests in my account portal.

    • Role of repair manager

  • Manager can assign requests to repair Users/Technicians.
  • The manager can create a meeting appointment with the team and customer.
  • Managers can create a task/job orders
  • Generation of unique repair request on submission and record it as fleet repair request in the backend.
  • The repair manager will create the vehicle (if not available in the system), service logs, and repair order.
  • Repair Manager can view and manage vehicles using buttons.
  • The repair manager can create and manage a work order/tasks related to request.
  • A print pdf report of the repair request.
  • The repair manager can close the repair request at the end of the repair.
  • Repair managers can close the request and will send an email to the customer to request feedback.
  • View feedback rating repair request form on the backend.

    • Role of Repair User/Technician

  • Repair users can see and manage repair requests assigned by the repair manager.
  • They can work on repair tasks/job orders and repair orders assigned to them. And fill in timesheets.
  • Repair User/Technician can communicate with customers using chatter and fill timesheets on workings on their requests.
  • Repair User / Technician can also view meetings/appointments on request, and vehicle services since they are going to attend it.

    • Create Repair Request Page Menu on Website


    Fleet Repair Request Submit Form / Page


    Repair request online form - Logged in with Edwin Hansen Customer Example

    Service types listed are dynamic and coming from fleet services

    Acknowledgement Message on Submit

    Repair Manager Mitchell Foster assigning Repair Request

    Repair Manager Mitchell Foster View Meetings

    Repair Manager Mitchell Foster With Create Vehicle button

    Repair Manager Mitchell Foster ==> Created Vehicle Show

    Repair Manager Mitchell Foster ==> Created Vehicle Show

    Repair Manager Mitchell Foster ==>Create Vehicle Services Button

    After Click Open Wizard

    Repair Manager Mitchell Foster ==> View Created Vehicle Services Now

    Repair Manager Mitchell Foster with Create Job Order / Work Order Button

    Repair Manager Mitchell Foster ==> Create Job Order / Work Order

    Repair Manager Mitchell Foster with Create Repair Order button

    Repair Manager Mitchell Foster ==>View Repair Order Now

    Repair User Marc Demo Send Message On Customer

    Repair User Marc Demo ==> Created Task/JOb Order/Work Order Show

    Repair User Marc Demo ==> Created Task/JOb Order/Work Order Form View

    Repair User Marc Demo ==> Repair Orders Form View

    Repair User Marc Demo ==> Services Smart Button

    Repair User Marc Demo ==> Services Form View

    Repair User Marc Demo ==> Services Form View

    Repair User Marc Demo ==> Services Form View

    Repair User Marc Demo works on Repair Request and fills Timesheets

    Repair Manager Mitchell Foster Set to Close Fleet Repair Request on Request is Completed.

    Customer Edwin Hansen Received Email

    Customer Edwin Hansen give Repair Work Feedback

    Thank You Message for Giving Feedback to Customer

    Your Fleet Repair Request on Portal/My Account for Customer

    List of Repair Requests - Login with Edwin Hansen Customer on My Account / Portal on Website

    Display Fleet Repair Request Form to Edwin Hansen Customer on Portal

    Repair Manager Mitchell Foster ==> View Feedback on Repair Request in the Backend

    Print Fleet Repair Request PDF Report Sample

    Repair Request Analysis Report for Manager

    Repair Request Bar Chart Report

    Repair Request Line Chart Report

    Repair Request Pie Chart Report

    Fleet Repair Team - Form View

    If you set any team as the default team then the repair request created from the website will be set as the default team but later you can change it.

    Appointment Slots- List View for Online Appointment with Customer

    Appointment Slot Form View

    Set Adviser / Appointee

    Configure Adviser / Appointee.

    Service Types List View Setup

    Analytic Accounts List View - [Standard]