Helpdesk Support Ticket management module supported V17, V16, V15, V14, V13 version with Multiple languages supported (English, Arabic, Chinese Traditional, Chinese Simplified, Danish-dansk, Dutch-Nederlands, Spanish - Español, French-français,Russia-Russian) in backend. Email us for your language support, will add it without any cost. We have used google translator for translation, let us know if any translation needs to update.
Customers can Create support tickets with attachment of documents from the website.
Create Teams, Support Manager for assign tickets, track status of tickets.
Team manager, Team Leader, users create tickets from the website helpdesk admin and from the portal system.
Add SLA policy for finish tickets on time.
Team member only see his tickets, automatically assign tickets to team, manually assign tickets. Support manager assign tickets, track tickets status, track team activity.
Customers can create support tickets via support email and received Created ticket detail in email.
• Helpdesk dashboard with chart available for monitoring all activity of the helpdesk system in backend.
• Allow customers to create a ticket by Helpdesk Website form, the ticket automatically creates at backend
• Customers can check the status of all submitted support tickets in the Account section of the website
• Admin user, Support manager assign tickets to support agents, team from backend.
• Customer upload document file in attachment and Support team can check document to provide support to customers.
Chatterbox for customers and support agents, technicians manage tickets with tech support portal, and support managers can communicate to team.
• Support Agent, Team or technician fill timesheets on a ticket to provides paid support to customers
• The Support Manager or Support Agent can close tickets and send the invoice to customers through the customer support system
• Customers can set priority for a ticket (Urgent, high, low) with our website helpdesk support Ticket Management in
• Email notification settings for every activity of support tickets
• Create customer support ticket invoices from timesheets in the Customer Support and Helpdesk system in
helpdesk comes with the feature of call center management within the website helpdesk support ticket and Issue management module, which allows creating tasks for helpdesk tickets
• The support manager easily creates an invoice with the help of timesheets with a few clicks
• The support agent can inform customers to manage helpdesk ticket stages under support tickets in
• The customer submits the ticket subject so the support agent or support manager can understand the customer ticket and provide support
• The customer can submit Ratings and Review/Comments on particular ticket
• The customer can login and close their ticket from website helpdesk frontend
• Filter option in backend for view customer ratings and review/comments
With the help of an Online ticketing system for customer support in , you can create tickets, show tickets and search tickets by filling up the customer ticket form
Website Helpdesk and Support System Module allows you to view tickets with data such as Kanban View, Calendar View, List view, Activity View, and much more
• Roles and Rights - set roles and rights to support agent/helpdesk employee for work in helpdesk system
• Website HelpDesk Ticket Filter Options with Team, Assigned, Date with Status display
• Create Sale Orders, Invoices, Purchase Orders from Tickets
• Reopen Closed Tickets with Description
• Merge Tickets with any stage like New, InProgress, Closed
• Assign Tickets Automatically With Ticket Type, Team
• Send Message, Ticket status in Whatsapp

Website Helpdesk Menu, Features Details:

This module supported Community and Enterprise edition

(If you want to run in enterprise edition you have to uninstall existing helpdesk module)

Website HelpDesk Module and HelpDesk Support using Customer Tickets:

A customer support module that built for best practices and rated as the best help desk support by multiple independent industry sources.

Quick Reply - Interact faster with Instant preview and Quick reply to opened tickets.

Bulk Response - Quickly select related tickets and apply bulk actions like changing ticket status, assignee and due dates, Admin can assign multiple tickets to multiple support agents.

Beautiful Dashboard - Dashboard displays count of All tickets, Pending Tickets, Closed Tickets, Success Rate. User can do quick actions like assignments, changing priority, ticket status. Ticket Due time display day, week, month, Year counts. DASHBOARD tickets priority displays for Urgent, High, Medium or Low with our website customer helpdesk support Ticketing System. Website Helpdesk Module - provides a website interface for submitting requests by the users. This website service desk system allows you to define rules to route incoming tickets to the right department, agents, and trigger actions. Read the Website Service Desk module guide for more information.

Helpdesk Support System Screenshots and Flow

Website Helpdesk Dashboard - Customer Ticket Support and Issue Management

Website HelpDesk Ticket Filter Options with Team, Ticket Type, Assigned, Date with Status display (New feature)

Summary - Overall Status of HelpDesk Customer Tickets Status and Reports

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Click on Settings => User => Support User (Support Agent/Users Group) -- Support User set for helpdesk module

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Helpdesk Advance Setting for SLA Policy, Sales, Invoice and Purchase Order Creation..

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Allow Products for Sale Order, Invoice and Purchase Order Creation..

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HelpDesk Team Configuration

You can add helpdesk team and assign to support user..

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Helpdesk Team Detail

Add Support Users, Manage Team and Set Assign tickets method.

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Add Tickets Tags.

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Ticket Type Configuration, Assign Tickets Automatically With Ticket Type, Team

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Add Tickets Activity Types.

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Tickets Stages.

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Add SLA Policies.

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Create Tickets from Admin, Assign to Team (User), Add SLA Policy, Priority, Tags in ticket.
You can create Invoice, Sale Order, Purchase Order from Tickets.

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Support User can communicate with Support Manager(Admin).(Cannot Create Task and Invoice)

Kanban View - Tickets with Status

Customer tickets status (New, Pending, Progress, Resolved) - You can modified as per your requirement

List View - Tickets with Status

Activity View - Tickets with Status

Manage customer tickets and see all tickets in the activity view

Calendar View - Tickets with Status

Manage customer tickets and see all tickets in the calendar view

Website Support Ticket Form

Customer can generate tickets with detail and document attachment

Website Support Ticket Form With Attachment Option

Website Support Ticket Attachment Configuration

Thanks Message- When ticket is created.

Customer Tickets in Portal/My Account

Customer Tickets List View

Customer Create Ticket Via Email

Customer Get Ticket Detail In Email

Website Chatter Box for Sending Message

Customer and Support user can communicate in chatter message box with document attachment

Backend Chatter Box for Send Message

Support Manager reply in chat message box from backend

See Message sent by Customer and Attachments in Ticket Detail

Manage Customer Tickets Document Attachments

Create Purchase Orders from Ticket.

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Create Sale Orders from Ticket.

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Create Invoices from Ticket.

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Support Manager(admin) can create task(Optional)

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Manage Assign Support User for Assigned Ticket, Create Sale Order from ticket

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Support Manager can create and send Invoice/Bills to customer for payment

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Invoice/Bill Sample

Status of Customer Ticket - (New, Pending, In Progress, Solved)

Manage Timesheet for Support User/Support Manager

Timesheet and Customer Support Ticket Hours

Create Invoice from Timesheet

Close Support ticket

Close Your Ticket

Filter your Closed ticket in Backend

Add Customer Ratings

Add Your Rate and Comment

Thank you Page of Submit Rating

Show Rating in Backend

Merge Tickets with any stage like New, InProgress, Closed

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Reopen Closed Tickets with Description

Manage Tickets Report

Mass ticket update with Team, Status

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Report view in Bar Chart

Report view in Pie Chart

Print PDF Support Ticket Report

Tickets view for User login

Tickets view for Team user login